They go through firefighters’ training. They take courses in low-light shooting. They are hunters, fishermen, outdoor and sports enthusiasts. They believe it’s their hands-on, real-world experience that leads to new ideas and innovations that set Streamlight apart.
They make it a point to get out in the field and talk to customers. They hold focus groups to hear what customers like about the products; and are even more interested in what they don’t like, what needs to be improved, and what lighting problems have yet to be solved. Customer feedback helps them continually improve existing products and create new and better ones. Since the most extreme hazardous conditions are often in dark places, Streamlight created a complete line of safety-rated lights.
They didn’t invent customer service; they just perfected it.
Their success is directly related to their ability to satisfy customers. They take customer service very seriously.
The Viking Arms sales department includes specialists in each of the markets we serve. We go through extensive training on all Streamlight products, even working on the assembly line and in the factory service centre. We know Streamlight products inside/out. We understand the challenges you face and we know how to help you find the best lights and get the most from your purchases. We’ll work with you and do whatever it takes to help you.
Streamlight support their products with a limited lifetime warranty.